FREQUENTLY ASKED QUESTIONS

HOW DO I CREATE AN ACCOUNT?


When you join, you will be prompted to create a 10K PER DAY account during the checkout process. You will need to have a valid email address, address, phone number and password. Payment will be taken when you create your account.




CAN ANYONE PARTICIPATE?


Yes! All abilities can participate. That’s what we want!! So get signed up! The only requirement is that you are over 13 years old.




CAN I SIGN UP FOR OTHER PEOPLE?


Yes, as long as the email address is different. You will need to provide log in details to the other person so that they can upload their step data.




DO YOU SHIP INTERNATIONALLY?


Yes, we do! We ship to the UK, the EU, USA, Canada, Australia and New Zealand. If you live in another country, please get in touch (info@10KPERDAY.net) and we can discuss shipping options.




WHEN WILL I RECEIVE MY MEDAL?


Medals are shipped to participants once submitted data has been checked. In practice, this means that medals are shipped out around the 5th of every month and should arrive a couple of days later.




CAN I TRACK DELIVERY OF MY MEDAL?


Our medals are not currently sent by tracked delivery service.




WHAT IF MY MEDAL DOESN'T ARRIVE?


It shouldn’t happen but we understand that it sometimes does. Please contact us at info@10kperday.net and we will put it right as soon as practically possible.




HOW MUCH IS IT AND HOW DO I PAY?


Payment is made via our website and we have three subscription options: Annual subscription (one-time payment) – £119 Annual subscription (monthly payment) – £10.99 per month Rolling monthly subscription – £12.99 per month




WHAT COLOUR MEDAL WILL I RECEIVE?


The colour of your medal will be dependant on the number of days you hit your 10,000 step target in that month. If you achieve your 10,000 step target on 4 to 12 days in the month you will receive a bronze segment. If you achieve your 10,000 step target on 13 to 20 days in the month you will receive a silver segment. If you achieve your 10,000 step target on 21 to 25 days in the month you will receive a gold segment. If you achieve your 10,000 step target on more than 26 days in the month you will receive a platinum segment.




WHAT COLOUR WILL THE 13TH MEDAL BE?


The colour of your 13th medal will be the cumulative number of days achieving 10,000 steps per day over the year. If you achieve up to an average of 12 days per month (up to 144 days per year) you will receive a bronze inner segment. If you achieve an average of 12 to 20 days per month (145 to 240 days per year) you will receive a silver inner segment. If you achieve an average of 20 to 25 days per month (241 to 300 days per year) you will receive a gold inner segment. If you achieve an average of over 25 days per month (over 301 days per year) you will receive a platinum inner segment.




I AM MOVING HOUSE, HOW DO I UPDATE MY ADDRESS?


Please update your address in your profile page.




HOW DO I PROVE MY STEPS?


Each personal profile account will need to be linked to a FitBit account OR you can manually enter your data. For example, if you ran an official race, you can submit your finish time in your ACTIVITY page.




WHAT ACTIVITIES COUNT AS STEPS?


This very much depends on your step tracker, but generally any activity will count towards your daily step target.




I AM TAKING PART IN AN EVENT AND CAN'T TRACK MY STEPS, WHAT CAN I DO?


We love to hear about our community taking part in events and we understand that it is sometimes not possible to track steps whilst taking part as tracking devices may be banned. Please just let us know what event you are taking part in and we will credit your account with 10,000 steps for the day(s) of your event. Please email info@10kperday.net with the title ‘Update my steps!’




WHAT CAN I UPLOAD AS EVIDENCE?


You can upload a csv. file with your step data to be added to your account.




HOW DO I LINK MY FITBIT TO MY ACCOUNT?


Hang tight, more information will be available shortly.




WHEN WILL MY CHALLENGE START?


You can start your challenge at any time during the year, with monthly challenges running from the first day of the calendar month to the last day of the calendar month.




WHAT DO I GET IF I COMPLETE THE CHALLENGE?


You will receive a medal segment each month and, at the end of the year, you will receive an additional 13th segment which will have your name, date and total number of steps engraved in it. It will be the finishing piece to the puzzle, so to speak and will make the whole medal look fabulous!




WHAT HAPPENS IF I DON'T MEET MY STEP TARGET FOR THE MINIMUM DAYS IN A MONTH?


Don’t worry, if you miss your step target in any given month you will either have the option to extend your challenge by a month or receive a ‘non-finisher’ segment allowing you to complete your 12-piece medal.




HOW DO I PUT MY MEDALS TOGETHER?


Our medals have a ‘toggle’ system to keep the medals fixed together. The best way to attach two medals is to lay them both on a flat surface before slotting them together.





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